For safe travels in Japan | Guide for when you are feeling ill | To prepare for this, we have created a website to help you receive medical care in Japan. Please add it to your bookmarks to use in the event of an emergency. For safe travels in Japan | Guide for when you are feeling ill | To prepare for this, we have created a website to help you receive medical care in Japan. Please add it to your bookmarks to use in the event of an emergency.

* Move to the Ministry of Health, Labor and Welfare website from the banner above.

  • Search Medical institutions
  • How to use Medical institutions
  • Symptoms and Treatment
  • Travel Insurance

Search Medical institutions

The medical institution search service can also be used at the following facilities

Note: This is a list of base medical institutions and other facilities that can provide services to foreign travelers, selected by prefectures based on criteria specified by the Japan Tourism Agency and the Ministry of Health, Labour and Welfare.
The following underpin the approaches to selection.

1) Base medical institutions and other facilities that can provide services to foreign travelers, selected by prefectures
  • [1]Category 1: Medical institutions that can provide services to emergency patients requiring hospitalization.
  • [2]Category 2: Medical institutions, including clinics and dental clinics, capable of accepting foreign travelers.
2) Apart from [1] and [2], medical institutions that have the willingness to assist in the treatment of foreign patients and that prefectures determine have the competence to be added to its medical institution list.

How to use Medical institutions

  • Emergency hospital

    Available 24 hours a day,
    365 days a year.

    • Accepts emergency care patients.
  • If you need doctors’ assistance

    • Visit a clinic or general hospital during regular hours.
    • Otherwise, go to after-hours reception (varies by region).
  • If you do not need doctors’ assistance

    • Nearby pharmacy
    • Drugstore
    • OTC medication search (English only)
      An English-language search for drugs (OTC medication) that can be purchased from pharmacies or drugstores. Search under the name of the drug, affected part, or efficacy.
    • Consult a pharmacist or a registered sales clerk, if necessary.
    • Some types of medicines cannot be purchased when the pharmacist is not there.
How to use an emergency care hospital
  • Ambulance Call 119
    If you need an ambulance, show the sentence below to a nearby Japanese person so they will call one for you.
    Be transported to an emergency care hospital in the event of a traffic accident or other emergency.

    救急車を呼んでください。(Please call an ambulance.)

Important

You cannot choose which hospital you will be brought to. Depending on your condition, you may be given treatment without being questioned, so it is important to fill out the sheet below. ★1

Procedure from hospital reception to payment

*1 Be sure to listen carefully to the explanation of the examination results.

*2 Payment here is the cost for treatment received up to this point. Keep in mind that payment by credit card is only accepted at major hospitals. Clinics generally accept cash only.
If you are subscribed to overseas travel insurance including cash-free payment service, there is no need for payment. However, if you are not subscribed to overseas travel insurance, you may be charged the full amount.
Note: The cash-free conditions vary by insurance company. Please check beforehand.

*3 You will be charged separately at the pharmacy for any medicine you need. Some medical institutions provide in-house prescriptions.

Symptoms and Treatment

Primary symptoms Diagnosis and treatment departments
Fever, sore throat, cough, runny nose Internal Medicine
Headache Internal Medicine, Neurosurgery
Chest pain Cardiovascular Internal Medicine, Respiratory Internal Medicine
Abdominal pain Internal Medicine, Gastroenterological Medicine,
Obstetrics & Gynecology
Bloody vomit or stool Internal Medicine, Gastroenterological Medicine
Diarrhea Internal Medicine, Gastroenterological Medicine
Injury, wound Surgery, Plastic Surgery
Bone fracture, joint pain Orthopedic Surgery
Burns Dermatology, Plastic Surgery, Surgery
Eczema/Hives Dermatology
Dizziness/Tinnitus Otorhinolaryngology, Neurology
Ears, nose, or throat Otorhinolaryngology
Children’s illnesses Pediatrics
Toothaches Oral Health
Difficulty urinating, bloody urine, pain when urinating Urology
During pregnancy (abdominal pain or bloating, spotting, water breakage, concerns about the baby) Obstetrics/Gynecology
In emergencies Emergency Medicine
Unsure what department to visit General Diagnosis and Treatment

Travel Insurance

Medical expenses can be very high for foreign visitors to Japan who get injured or become ill during their stay.

Fall while skiing

Right tibia fracture, surgery and 19-day hospital stay, attending nurse, flight home on civilian aircraft (stretcher)

Medical expenses:
2-3 million yen
Transport to Australia:
4 million yen

Heart attack and hospitalization

Surgery, 45-day hospital stay, attending physician, flight home on civilian aircraft (business class)

Medical expenses:
6 million yen
Transport to Singapore:
4 million yen

*Source: Tokio Marine International Assistance

Medical expenses for COVID-19 and other infectious diseases
are also covered by your private medical insurance.
Some insurance policies do not cover infectious diseases, so be sure to check the details of the coverage carefully.

Please be aware that foreign visitors who fail to pay their medical expenses may be denied entry into Japan in the future.

International travel insurance for visitors to Japan

Private medical insurance that you can purchase after entering Japan provides sufficient coverage during your stay, even for COVID-19.

Helpful services for those who want assistance in Japanese

  • Searches for hospitals in Japan and proxy appointment booking
  • Interpretation over the phone during your hospital visit
  • Negotiation of cashless payment* for medical expenses, etc.

*A system that allows short-term visitors, etc. to seek medical care without having to pay the bill on-site by sending the bill to an insurance company (including assistant companies to which services are outsourced) instead of billing the short-stay visitor, etc. directly.

Private medical insurance can be purchased instantly online. Enjoy your trip to Japan to the fullest by purchasing insurance with sufficient coverage and services.

*Cannot be accessed from outside Japan.

If you are unwell

This website contains information that is useful if the unexpected happens and you find yourself receiving medical treatment in Japan.
Please bookmark this website for use in an emergency.

Medical Institution Search

Search Japanese hospitals or medical clinics by medical department, language support, region, etc.

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Plus, access a wide range of other useful information!
What to expect when visiting a medical institution
Find out about procedures when visiting a Japanese hospital or medical clinic and points to be aware of.
Primary symptoms and medical departments
Find out what medical department to visit based on your symptoms.

SUPPORTING YOUR TRAVEL IN JAPAN

As well as sightseeing information, you can find disaster information in an emergency, and search for hospitals or medical clinics near your current location.

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Guide for using medical institutions(PDF)

In order to enjoy your trip with peace of mind,
you need to purchase private medical insurance*
that provides sufficient coverage.

*Including travel insurance that covers medical expenses during your stay

Enjoy your trip to Japan to the fullest by purchasing insurance with sufficient coverage and services for medical expenses relating to COVID-19 and other infectious diseases.

Please be aware that foreign visitors who fail to pay their medical expenses may be denied entry into Japan in the future.

Travel Insurance for Visitors

Japan Visitor Hotline

The Japan National Tourism Organization (JNTO) operates a 24/7 multilingual call center service "Japan Visitor Hotline".
For inquiries related to COVID-19, please do not contact a hospital directly. Please contact the Japan Visitor Hotline first.