For safe travels in Japan | Guide for when you are feeling ill | To prepare for this, we have created a website to help you receive medical care in Japan. Please add it to your bookmarks to use in the event of an emergency. For safe travels in Japan | Guide for when you are feeling ill | To prepare for this, we have created a website to help you receive medical care in Japan. Please add it to your bookmarks to use in the event of an emergency.

  • Search Medical institutions
  • How to use Medical institutions
  • Symptoms and Treatment
  • Travel Insurance

Search Medical institutions

Download list of medical institutions as a PDF
Area

PDF Download

The medical institution search service can also be used at the following facilities

  • Front desk or
    concierge at a hotel

    Describe your symptoms for referral to a medical institution.

  • Tourist Information
    Center

    Receive a referral to
    a nearby medical institution.

    JNTO Tourist Information Office list

  • International Travel
    Medical Insurance

    If you have traveler’s insurance,
    the staff can contact the insurance company and refer you to a medical institution.

Note: This is a list of base medical institutions and other facilities that can provide services to foreign travelers, selected by prefectures based on criteria specified by the Japan Tourism Agency and the Ministry of Health, Labour and Welfare.
The following underpin the approaches to selection.

1) Base medical institutions and other facilities that can provide services to foreign travelers, selected by prefectures
  • [1]Category 1: Medical institutions that can provide services to emergency patients requiring hospitalization.
  • [2]Category 2: Medical institutions, including clinics and dental clinics, capable of accepting foreign travelers.
2) Apart from [1] and [2], medical institutions that have the willingness to assist in the treatment of foreign patients and that prefectures determine have the competence to be added to its medical institution list.

How to use Medical institutions

The type of medical institution you need differs between time of use,
if it is an emergency, and the level of severity.

  • Emergency hospital

    Available 24 hours a day,
    365 days a year.

    • Accepts emergency care patients.

  • If you need doctors’ assistance

    • Visit a clinic or general hospital during regular hours.
    • Otherwise, go to after-hours reception (varies by region).

  • If you do not need doctors’ assistance

    • Nearby pharmacy
    • Drugstore
    • OTC medication search (English only)
      An English-language search for drugs (OTC medication) that can be purchased from pharmacies or drugstores. Search under the name of the drug, affected part, or efficacy.
    • Consult a pharmacist or a registered sales clerk, if necessary.
    • Some types of medicines cannot be purchased when the pharmacist is not there.
How to use an emergency care hospital
  • Ambulance Call 119
    If you need an ambulance, show the sentence below to a nearby Japanese person so they will call one for you.
    Be transported to an emergency care hospital in the event of a traffic accident or other emergency.

    救急車を呼んでください。(Please call an ambulance.)

Important

You cannot choose which hospital you will be brought to. Depending on your condition, you may be given treatment without being questioned, so it is important to fill out the sheet below. ★1

Procedure from hospital reception to payment

*1 Be sure to listen carefully to the explanation of the examination results.

*2 Payment here is the cost for treatment received up to this point. Keep in mind that payment by credit card is only accepted at major hospitals. Clinics generally accept cash only.
If you are subscribed to overseas travel insurance including cash-free payment service, there is no need for payment. However, if you are not subscribed to overseas travel insurance, you may be charged the full amount.
Note: The cash-free conditions vary by insurance company. Please check beforehand.

*3 You will be charged separately at the pharmacy for any medicine you need. Some medical institutions provide in-house prescriptions.

Symptoms and Treatment

Primary symptoms Diagnosis and treatment departments
Fever, sore throat, cough, runny nose Internal Medicine
Headache Internal Medicine, Neurosurgery
Chest pain Cardiovascular Internal Medicine, Respiratory Internal Medicine
Abdominal pain Internal Medicine, Gastroenterological Medicine,
Obstetrics & Gynecology
Bloody vomit or stool Internal Medicine, Gastroenterological Medicine
Diarrhea Internal Medicine, Gastroenterological Medicine
Injury, wound Surgery, Plastic Surgery
Bone fracture, joint pain Orthopedic Surgery
Burns Dermatology, Plastic Surgery, Surgery
Eczema/Hives Dermatology
Dizziness/Tinnitus Otorhinolaryngology, Neurology
Ears, nose, or throat Otorhinolaryngology
Children’s illnesses Pediatrics
Toothaches Oral Health
Difficulty urinating, bloody urine, pain when urinating Urology
During pregnancy (abdominal pain or bloating, spotting, water breakage, concerns about the baby) Obstetrics/Gynecology
In emergencies Emergency Medicine
Unsure what department to visit General Diagnosis and Treatment

Travel Insurance

You will feel safe in emergencies
if you have international travel medical insurance.
Enjoy your travels without worry.

Although I may not have an illness or injury... | Get international travel medical insurance to cover your medical expenses. > Why? > If anything happens,treatment costs can be very expensive. | Get treatment without worry in unexpected situations. | Plus, | I cannot speak Japanese... | Feel even safer with medical institution referrals, interpretation services, and cash-free treatment. Although I may not have an illness or injury... | Get international travel medical insurance to cover your medical expenses. > Why? > If anything happens,treatment costs can be very expensive. | Get treatment without worry in unexpected situations. | Plus, | I cannot speak Japanese... | Feel even safer with medical institution referrals, interpretation services, and cash-free treatment.

*If you do not have insurance, you can get it after arriving in Japan.

Guide for using medical institutions（PDF）

Travel Insurance for Visitors

Japan Visitor Hotline

The Japan National Tourism Organization (JNTO) operates a 24/7 multilingual call center service "Japan Visitor Hotline".