- Getting started
- Search Medical institutions
- How to use Medical institutions
- Travel Insurance
- Emergency contact information
Follow-up action flow for Foreign Visitors infected or injured in Japan
In the event of illness or injury, please follow the flow chart below to find a consultation service or a medical institution to visit.
Please contact the consultation service of the prefecture in which you are staying as listed in the links.
*In times outside of regular opening hours, please contact the Ministry of Health, Labour and Welfare COVID-19 Call Center.(0120-565-653)
Please seek direct medical attention according to your symptoms.
You can search for medical institutions using the “Medical Institution Search” tab above.
Search Medical institutions
How to use Medical institutions
Available 24 hours a day,
365 days a year.
- Accepts emergency care patients.
If you need doctors’ assistance
- Visit a clinic or general hospital during regular hours.
- Otherwise, go to after-hours reception (varies by region).
If you do not need doctors’ assistance
- Nearby pharmacy
- OTC medication search (English only)
An English-language search for drugs (OTC medication) that can be purchased from pharmacies or drugstores. Search under the name of the drug, affected part, or efficacy.
- Consult a pharmacist or a registered sales clerk, if necessary.
- Some types of medicines cannot be purchased when the pharmacist is not there.
If you need an ambulance, show the sentence below to a nearby Japanese person so they will call one for you.
Be transported to an emergency care hospital in the event of a traffic accident or other emergency.
救急車を呼んでください。(Please call an ambulance.)
You cannot choose which hospital you will be brought to. Depending on your condition, you may be given treatment without being questioned, so it is important to fill out the sheet below. ★1
The medical care system varies by country. Avoid diﬃculties by learning about them in advance.
Ask for a general estimate of the treatment cost at reception.
*There is a limited number of medical institutions that can accommodate other languages.
Fill out medical sheet.
Personal information concerning medical care
to write down（PDF）
Receive doctor examination and treatment,
and receive a prescription.*1
Submit prescription to pharmacy and purchase medications.*3
*1 Be sure to listen carefully to the explanation of the examination results.
*2 Payment here is the cost for treatment received up to this point. Keep in mind that payment by credit card is only accepted at major hospitals. Clinics generally accept cash only.
If you are subscribed to overseas travel insurance including cash-free payment service, there is no need for payment. However, if you are not subscribed to overseas travel insurance, you may be charged the full amount.
Note: The cash-free conditions vary by insurance company. Please check beforehand.
*3 You will be charged separately at the pharmacy for any medicine you need. Some medical institutions provide in-house prescriptions.
Symptoms and Treatment
|Primary symptoms||Diagnosis and treatment departments|
|Fever, sore throat, cough, runny nose||Internal Medicine|
|Headache||Internal Medicine, Neurosurgery|
|Chest pain||Cardiovascular Internal Medicine, Respiratory Internal Medicine|
|Abdominal pain||Internal Medicine, Gastroenterological Medicine,
Obstetrics & Gynecology
|Bloody vomit or stool||Internal Medicine, Gastroenterological Medicine|
|Diarrhea||Internal Medicine, Gastroenterological Medicine|
|Injury, wound||Surgery, Plastic Surgery|
|Bone fracture, joint pain||Orthopedic Surgery|
|Burns||Dermatology, Plastic Surgery, Surgery|
|Ears, nose, or throat||Otorhinolaryngology|
|Difficulty urinating, bloody urine, pain when urinating||Urology|
|During pregnancy (abdominal pain or bloating, spotting, water breakage, concerns about the baby)||Obstetrics/Gynecology|
|In emergencies||Emergency Medicine|
|Unsure what department to visit||General Diagnosis and Treatment|
A PDF file is available for you to print out the above information and hand it to foreign visitors to Japan.
There is travel insurance that you can purchase even after you enter Japan.
Private medical insurance that you can purchase after entering Japan provides sufficient coverage during your stay, even for COVID-19.
- Coverage of up to 10 million yen that even covers expensive treatment
- Includes interpretation services as well as medical institution referral and arrangement services
- Coverage for COVID-19
- Negotiation of cashless payment* for medical expenses, etc.
*A system that allows short-term visitors, etc. to seek medical care without having to pay the bill on-site by sending the bill to an insurance company (including assistant companies to which services are outsourced) instead of billing the short-stay visitor, etc. directly.
Private medical insurance can be purchased instantly online. Enjoy your trip to Japan to the fullest by purchasing insurance with sufficient coverage and services.
*Cannot be accessed before entering Japan.
There are cases in which medical expenses during a trip to Japan can add up to a high amount.
Collision with a bicycle resulting in traumatic pneumothorax and fractured ribs
Surgery, 19-day hospital stay, attending physician,flight back to the US on civilian aircraft (business class)
Surgery, 45-day hospital stay, attending physician, flight back to Singapore on civilian aircraft (business class)
*Source: Tokio Marine International Assistance
Don’t forget to buy travel insurance! (30 sec.)
Emergency contact information
When there is a fire or traffic accident. When someone is seriously sick or injured.
When there is a traffic accident. When a crime (robbery, assault, etc.) has been committed.
Japan Visitor Hotline
The Japan National Tourism Organization (JNTO) operates a 24/7 multilingual call center service "Japan Visitor Hotline".
If you are a foreign visitor to Japan and are in need of assistance, please contact us.
- Scope of support
- Support in the event of emergencies such as illness, disaster, etc., and general tourism information (current COVID-19 matters, introductions to medical institutions where consultations can be done in foreign languages, etc.)
- English, Chinese, Korean
- Support provided
- Direct inquiries from visitors to Japan (as a general rule, we do not provide three-way interpretation or make reservations on behalf of visitors to Japan)
- 050-3816-2787 (24 hours a day, 365 days a year)
Contact information for embassies
Ministry of Foreign Affairs links：『Foreign Missions in Japan』（English）