For safe travels in Japan | Guide for when you are feeling ill | To prepare for this, we have created a guide to help you receive medical care in Japan.Please add it to your bookmarks to use in the event of an emergency.

Types of medical institutions in Japan

  • If you need doctors' assistance.

    • Visit a clinic or general hospital during regular hours.
    • Otherwise, go to after-hours reception (varies by region).
  • Emergency hospital

    Available 24 hours a day,
    365 days a year.

    • Accepts emergency care patients.
  • If you do not need

    • Nearby pharmacy
    • Drugstore
    • Consult a pharmacist, if possible.
    • Some types of medicines cannot be purchased at night when the pharmacist is not there.

Primary symptoms and diagnosis and treatment departments

Primary symptoms Diagnosis and treatment departments
Fever, sore throat, cough, runny nose Internal Medicine
Headache Internal Medicine, Neurosurgery
Chest pain Cardiovascular Internal Medicine, Respiratory Internal Medicine
Abdominal pain Internal Medicine, Gastroenterological Medicine,
Obstetrics & Gynecology
Bloody vomit or stool Internal Medicine, Gastroenterological Medicine
Diarrhea Internal Medicine, Gastroenterological Medicine
Injury, wound Surgery, Plastic Surgery
Bone fracture, joint pain Orthopedic Surgery
Burns Dermatology, Plastic Surgery, Surgery
Eczema/Hives Dermatology
Dizziness/Tinnitus Otorhinolaryngology, Neurology
Ears, nose, or throat Otorhinolaryngology
Children’s illnesses Pediatrics
Toothaches Oral Health
Difficulty urinating, bloody urine, pain when urinating Urology
During pregnancy (abdominal pain or bloating, spotting, water breakage, concerns about the baby) Obstetrics/Gynecology
In emergencies Emergency Medicine
Unsure what department to visit General Diagnosis and Treatment

Medical institution list and access information

  • Front desk or
    concierge at a hotel

    Describe your symptoms for
    referral to a medical institution.

  • Tourist Information

    Receive a referral to
    a nearby medical institution.

  • International Travel
    Medical Insurance

    If you have traveler’s insurance,
    the staff can contact the insurance
    company and refer you to a medical institution.

How to use medical institutions and important points

Procedure from hospital reception to payment

*1 Be sure to listen carefully to the explanation of the examination results.

*2 Payment here is the cost for treatment received up to this point. Keep in mind that payment by credit card is only accepted at major hospitals. Clinics generally accept cash only.
With cash-free international travel medical insurance, no payments are necessary.
Note: The cash-free conditions vary by insurance company. Please check beforehand.

*3 You will be charged separately at the pharmacy for any medicine you need. Some medical institutions provide in-house prescriptions.

How to use an emergency care hospital
  • Ambulance Call 119
    If you need an ambulance, show the sentence below to a nearby Japanese person so they will call one for you.
    Be transported to an emergency care hospital in the event of a traffic accident or other emergency.

    (Please call an ambulance.)


You cannot choose what hospital you will be brought to. Depending on your condition, you may be given treatment without questioning, so it is important to fill out this sheet.

Do you have international travel medical insurance?

You will feel safe in emergencies
if you have international travel medical insurance.
Enjoy your travels without worry.

AlthoughI may not havean illness orinjury... | Get international travel medical insuranceto cover your medical expenses. > Why? > If anythinghappens,treatment costscan be veryexpensive. | Get treatment without worry inunexpected situations. | Plus, | I cannotspeakJapanese... | Feel even safer with medical institutionreferrals, interpretation services, and cash-free treatment.

*If you do not have insurance, you can get it after arriving in Japan.

Guide for using medical institutions (PDF)

Travel Insurance for Visitors